{"id":103789,"date":"2017-04-14T10:23:26","date_gmt":"2017-04-14T10:23:26","guid":{"rendered":"https:\/\/gerdtestpress.online\/?guid=a0e456f6420214e99749ab5fdf6bfff1"},"modified":"2017-04-14T10:23:26","modified_gmt":"2017-04-14T10:23:26","slug":"how-technology-has-failed-to-improve-your-airline-experience-brilliant-summary","status":"publish","type":"post","link":"https:\/\/futuristgerd.com\/de\/2017\/04\/how-technology-has-failed-to-improve-your-airline-experience-brilliant-summary\/","title":{"rendered":"Wie die Technologie es nicht geschafft hat, Ihr Flugerlebnis zu verbessern - brillante Zusammenfassung"},"content":{"rendered":"<div class=\"posthaven-post-body\">\n<div>\u201cEverything about United Flight 3411 \u2014 overselling, underpaying for seats when they are oversold, a cultish refusal to offer immediate contrition, an overall attitude that brutish capitalism is the best that nonelite customers can expect from this fallen world \u2014 is baked into the airline industry\u2019s business model. And that business model has been accelerated by tech.<\/p>\n<p>Travel search engines rank airlines based on price rather than friendliness or quality of service. Online check-in, airport kiosks and apps allow airlines to serve customers with fewer and fewer workers. What we are witnessing is the basest, ugliest form of tech-abetted, bottom-seeking capitalism \u2014 one concerned with prices and profits above all else, with little regard for quality of service, for friendliness, or even for the dignity of customers.\u201d<\/p>\n<p>How Technology Has Failed to Improve Your Airline Experience<br \/><a href=\"https:\/\/www.nytimes.com\/2017\/04\/12\/technology\/how-technology-has-failed-to-improve-your-airline-experience.html?nytmobile=0\">https:\/\/www.nytimes.com\/2017\/04\/12\/technology\/how-technology-has-failed-to-improve-your-airline-experience.html?nytmobile=0<\/a><br \/>via Instapaper<\/div>\n<div>\n        <\/p>\n<div class=\"posthaven-gallery\" id=\"posthaven_gallery[1154609]\">\n<p class=\"posthaven-file posthaven-file-image posthaven-file-state-processed\">\n          <img decoding=\"async\" class=\"posthaven-gallery-image\" src=\"https:\/\/phaven-prod.s3.amazonaws.com\/files\/image_part\/asset\/1862315\/X2o-R1Othdec10193GfK_JxWUBQ\/medium_image1.JPG\" \/>\n        <\/p>\n<p class=\"posthaven-file posthaven-file-image posthaven-file-state-processed\">\n          <img decoding=\"async\" class=\"posthaven-gallery-image\" src=\"https:\/\/phaven-prod.s3.amazonaws.com\/files\/image_part\/asset\/1862314\/UpJKpJX-I9asUQNEsXWpHUxaXOg\/medium_image2.JPG\" \/>\n        <\/p>\n<\/p><\/div>\n<p><\/p>\n<div><\/div>\n<div><\/div>\n<div>\n<\/div>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<div>\n<div>\"Alles, was mit dem United-Flug 3411 zu tun hat - \u00dcberverk\u00e4ufe, Unterbezahlung f\u00fcr \u00fcberverkaufte Sitze, die kultische Weigerung, sofortige Reue zu zeigen, die allgemeine Einstellung, dass brutaler Kapitalismus das Beste ist, was nicht-elit\u00e4re Kunden von dieser gefallenen Welt erwarten k\u00f6nnen - ist in das Gesch\u00e4ftsmodell der Luftfahrtindustrie eingebettet. Und dieses Gesch\u00e4ftsmodell wurde durch die Technologie noch beschleunigt.<\/p>\n<p>Reisesuchmaschinen bewerten Fluggesellschaften nach dem Preis und nicht nach Freundlichkeit oder Servicequalit\u00e4t. Online-Check-in, Flughafenkioske und Apps erm\u00f6glichen es den Fluggesellschaften, ihre Kunden mit immer weniger Personal zu bedienen. Was wir hier erleben, ist die niedertr\u00e4chtigste, h\u00e4sslichste Form des technikverliebten, gewinns\u00fcchtigen Kapitalismus - ein Kapitalismus, dem es vor allem um Preise und Gewinne geht, ohne R\u00fccksicht auf Servicequalit\u00e4t, Freundlichkeit oder gar die W\u00fcrde der Kunden.\"<\/p>\n<p>Wie die Technologie es nicht geschafft hat, Ihr Flugerlebnis zu verbessern<br \/><a href=\"https:\/\/www.nytimes.com\/2017\/04\/12\/technology\/how-technology-has-failed-to-improve-your-airline-experience.html?nytmobile=0\">https:\/\/www.nytimes.com\/2017\/04\/12\/technology\/how-technology-has-failed-to-improve-your-airline-experience.html?nytmobile=0<\/a><br \/>\u00fcber Instapaper<\/div>\n<div>\n<\/p>\n<div>\n<p>\n          <img decoding=\"async\" src=\"https:\/\/phaven-prod.s3.amazonaws.com\/files\/image_part\/asset\/1862315\/X2o-R1Othdec10193GfK_JxWUBQ\/medium_image1.JPG\"><\/p>\n<p>\n          <img decoding=\"async\" src=\"https:\/\/phaven-prod.s3.amazonaws.com\/files\/image_part\/asset\/1862314\/UpJKpJX-I9asUQNEsXWpHUxaXOg\/medium_image2.JPG\"><\/p>\n<\/p><\/div>\n<p><\/p>\n<div><\/div>\n<div><\/div>\n<div>\n<\/div>\n<\/div>\n<\/div>","protected":false},"author":38,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_analytify_skip_tracking":false,"footnotes":""},"categories":[1116],"tags":[],"class_list":["post-103789","post","type-post","status-publish","format-standard","hentry","category-digital-ethics","masonry-post","generate-columns","tablet-grid-50","mobile-grid-100","grid-parent","grid-33"],"acf":[],"_links":{"self":[{"href":"https:\/\/futuristgerd.com\/de\/wp-json\/wp\/v2\/posts\/103789","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/futuristgerd.com\/de\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/futuristgerd.com\/de\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/futuristgerd.com\/de\/wp-json\/wp\/v2\/users\/38"}],"replies":[{"embeddable":true,"href":"https:\/\/futuristgerd.com\/de\/wp-json\/wp\/v2\/comments?post=103789"}],"version-history":[{"count":0,"href":"https:\/\/futuristgerd.com\/de\/wp-json\/wp\/v2\/posts\/103789\/revisions"}],"wp:attachment":[{"href":"https:\/\/futuristgerd.com\/de\/wp-json\/wp\/v2\/media?parent=103789"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/futuristgerd.com\/de\/wp-json\/wp\/v2\/categories?post=103789"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/futuristgerd.com\/de\/wp-json\/wp\/v2\/tags?post=103789"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}