{"id":103789,"date":"2017-04-14T10:23:26","date_gmt":"2017-04-14T10:23:26","guid":{"rendered":"https:\/\/gerdtestpress.online\/?guid=a0e456f6420214e99749ab5fdf6bfff1"},"modified":"2017-04-14T10:23:26","modified_gmt":"2017-04-14T10:23:26","slug":"how-technology-has-failed-to-improve-your-airline-experience-brilliant-summary","status":"publish","type":"post","link":"https:\/\/futuristgerd.com\/es\/2017\/04\/how-technology-has-failed-to-improve-your-airline-experience-brilliant-summary\/","title":{"rendered":"C\u00f3mo la tecnolog\u00eda no ha conseguido mejorar la experiencia en las aerol\u00edneas - brillante resumen"},"content":{"rendered":"<div class=\"posthaven-post-body\">\n<div>\u201cEverything about United Flight 3411 \u2014 overselling, underpaying for seats when they are oversold, a cultish refusal to offer immediate contrition, an overall attitude that brutish capitalism is the best that nonelite customers can expect from this fallen world \u2014 is baked into the airline industry\u2019s business model. And that business model has been accelerated by tech.<\/p>\n<p>Travel search engines rank airlines based on price rather than friendliness or quality of service. Online check-in, airport kiosks and apps allow airlines to serve customers with fewer and fewer workers. What we are witnessing is the basest, ugliest form of tech-abetted, bottom-seeking capitalism \u2014 one concerned with prices and profits above all else, with little regard for quality of service, for friendliness, or even for the dignity of customers.\u201d<\/p>\n<p>How Technology Has Failed to Improve Your Airline Experience<br \/><a href=\"https:\/\/www.nytimes.com\/2017\/04\/12\/technology\/how-technology-has-failed-to-improve-your-airline-experience.html?nytmobile=0\">https:\/\/www.nytimes.com\/2017\/04\/12\/technology\/how-technology-has-failed-to-improve-your-airline-experience.html?nytmobile=0<\/a><br \/>via Instapaper<\/div>\n<div>\n        <\/p>\n<div class=\"posthaven-gallery\" id=\"posthaven_gallery[1154609]\">\n<p class=\"posthaven-file posthaven-file-image posthaven-file-state-processed\">\n          <img decoding=\"async\" class=\"posthaven-gallery-image\" src=\"https:\/\/phaven-prod.s3.amazonaws.com\/files\/image_part\/asset\/1862315\/X2o-R1Othdec10193GfK_JxWUBQ\/medium_image1.JPG\" \/>\n        <\/p>\n<p class=\"posthaven-file posthaven-file-image posthaven-file-state-processed\">\n          <img decoding=\"async\" class=\"posthaven-gallery-image\" src=\"https:\/\/phaven-prod.s3.amazonaws.com\/files\/image_part\/asset\/1862314\/UpJKpJX-I9asUQNEsXWpHUxaXOg\/medium_image2.JPG\" \/>\n        <\/p>\n<\/p><\/div>\n<p><\/p>\n<div><\/div>\n<div><\/div>\n<div>\n<\/div>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<div>\n<div>\"Todo lo relacionado con el vuelo 3411 de United -venta excesiva, pago insuficiente por los asientos cuando se venden en exceso, una negativa sectaria a ofrecer disculpas inmediatas, una actitud general de que el capitalismo brutal es lo mejor que los clientes que no pertenecen a la \u00e9lite pueden esperar de este mundo ca\u00eddo- est\u00e1 integrado en el modelo de negocio de la industria a\u00e9rea. Y ese modelo de negocio se ha visto acelerado por la tecnolog\u00eda.<\/p>\n<p>Los motores de b\u00fasqueda de viajes clasifican a las aerol\u00edneas en funci\u00f3n del precio m\u00e1s que de la amabilidad o la calidad del servicio. La facturaci\u00f3n en l\u00ednea, los quioscos de los aeropuertos y las aplicaciones permiten a las aerol\u00edneas atender a sus clientes con cada vez menos trabajadores. Lo que estamos presenciando es la forma m\u00e1s vil y fea de capitalismo tecnol\u00f3gico que busca el beneficio: un capitalismo preocupado por los precios y los beneficios por encima de todo, con poca consideraci\u00f3n por la calidad del servicio, por la amabilidad o incluso por la dignidad de los clientes\".<\/p>\n<p>C\u00f3mo la tecnolog\u00eda no ha mejorado su experiencia con las aerol\u00edneas<br \/><a href=\"https:\/\/www.nytimes.com\/2017\/04\/12\/technology\/how-technology-has-failed-to-improve-your-airline-experience.html?nytmobile=0\">https:\/\/www.nytimes.com\/2017\/04\/12\/technology\/how-technology-has-failed-to-improve-your-airline-experience.html?nytmobile=0<\/a><br \/>v\u00eda Instapaper<\/div>\n<div>\n<\/p>\n<div>\n<p>\n          <img decoding=\"async\" src=\"https:\/\/phaven-prod.s3.amazonaws.com\/files\/image_part\/asset\/1862315\/X2o-R1Othdec10193GfK_JxWUBQ\/medium_image1.JPG\"><\/p>\n<p>\n          <img decoding=\"async\" src=\"https:\/\/phaven-prod.s3.amazonaws.com\/files\/image_part\/asset\/1862314\/UpJKpJX-I9asUQNEsXWpHUxaXOg\/medium_image2.JPG\"><\/p>\n<\/p><\/div>\n<p><\/p>\n<div><\/div>\n<div><\/div>\n<div>\n<\/div>\n<\/div>\n<\/div>","protected":false},"author":38,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_analytify_skip_tracking":false,"footnotes":""},"categories":[1116],"tags":[],"class_list":["post-103789","post","type-post","status-publish","format-standard","hentry","category-digital-ethics","masonry-post","generate-columns","tablet-grid-50","mobile-grid-100","grid-parent","grid-33"],"acf":[],"_links":{"self":[{"href":"https:\/\/futuristgerd.com\/es\/wp-json\/wp\/v2\/posts\/103789","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/futuristgerd.com\/es\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/futuristgerd.com\/es\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/futuristgerd.com\/es\/wp-json\/wp\/v2\/users\/38"}],"replies":[{"embeddable":true,"href":"https:\/\/futuristgerd.com\/es\/wp-json\/wp\/v2\/comments?post=103789"}],"version-history":[{"count":0,"href":"https:\/\/futuristgerd.com\/es\/wp-json\/wp\/v2\/posts\/103789\/revisions"}],"wp:attachment":[{"href":"https:\/\/futuristgerd.com\/es\/wp-json\/wp\/v2\/media?parent=103789"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/futuristgerd.com\/es\/wp-json\/wp\/v2\/categories?post=103789"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/futuristgerd.com\/es\/wp-json\/wp\/v2\/tags?post=103789"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}