{"id":103789,"date":"2017-04-14T10:23:26","date_gmt":"2017-04-14T10:23:26","guid":{"rendered":"https:\/\/gerdtestpress.online\/?guid=a0e456f6420214e99749ab5fdf6bfff1"},"modified":"2017-04-14T10:23:26","modified_gmt":"2017-04-14T10:23:26","slug":"how-technology-has-failed-to-improve-your-airline-experience-brilliant-summary","status":"publish","type":"post","link":"https:\/\/futuristgerd.com\/pt\/2017\/04\/how-technology-has-failed-to-improve-your-airline-experience-brilliant-summary\/","title":{"rendered":"Como a tecnologia n\u00e3o conseguiu melhorar a sua experi\u00eancia com as companhias a\u00e9reas - resumo brilhante"},"content":{"rendered":"<div class=\"posthaven-post-body\">\n<div>\u201cEverything about United Flight 3411 \u2014 overselling, underpaying for seats when they are oversold, a cultish refusal to offer immediate contrition, an overall attitude that brutish capitalism is the best that nonelite customers can expect from this fallen world \u2014 is baked into the airline industry\u2019s business model. And that business model has been accelerated by tech.<\/p>\n<p>Travel search engines rank airlines based on price rather than friendliness or quality of service. Online check-in, airport kiosks and apps allow airlines to serve customers with fewer and fewer workers. What we are witnessing is the basest, ugliest form of tech-abetted, bottom-seeking capitalism \u2014 one concerned with prices and profits above all else, with little regard for quality of service, for friendliness, or even for the dignity of customers.\u201d<\/p>\n<p>How Technology Has Failed to Improve Your Airline Experience<br \/><a href=\"https:\/\/www.nytimes.com\/2017\/04\/12\/technology\/how-technology-has-failed-to-improve-your-airline-experience.html?nytmobile=0\">https:\/\/www.nytimes.com\/2017\/04\/12\/technology\/how-technology-has-failed-to-improve-your-airline-experience.html?nytmobile=0<\/a><br \/>via Instapaper<\/div>\n<div>\n        <\/p>\n<div class=\"posthaven-gallery\" id=\"posthaven_gallery[1154609]\">\n<p class=\"posthaven-file posthaven-file-image posthaven-file-state-processed\">\n          <img decoding=\"async\" class=\"posthaven-gallery-image\" src=\"https:\/\/phaven-prod.s3.amazonaws.com\/files\/image_part\/asset\/1862315\/X2o-R1Othdec10193GfK_JxWUBQ\/medium_image1.JPG\" \/>\n        <\/p>\n<p class=\"posthaven-file posthaven-file-image posthaven-file-state-processed\">\n          <img decoding=\"async\" class=\"posthaven-gallery-image\" src=\"https:\/\/phaven-prod.s3.amazonaws.com\/files\/image_part\/asset\/1862314\/UpJKpJX-I9asUQNEsXWpHUxaXOg\/medium_image2.JPG\" \/>\n        <\/p>\n<\/p><\/div>\n<p><\/p>\n<div><\/div>\n<div><\/div>\n<div>\n<\/div>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<div>\n<div>\"Tudo o que se passa com o voo 3411 da United - vendas excessivas, pagamento insuficiente de lugares quando estes s\u00e3o vendidos em excesso, uma recusa de culto em oferecer uma contri\u00e7\u00e3o imediata, uma atitude geral de que o capitalismo brutal \u00e9 o melhor que os clientes que n\u00e3o s\u00e3o da elite podem esperar deste mundo deca\u00eddo - est\u00e1 incorporado no modelo de neg\u00f3cio da ind\u00fastria a\u00e9rea. E esse modelo de neg\u00f3cio foi acelerado pela tecnologia.<\/p>\n<p>Os motores de busca de viagens classificam as companhias a\u00e9reas com base no pre\u00e7o e n\u00e3o na simpatia ou na qualidade do servi\u00e7o. O check-in em linha, os quiosques de aeroporto e as aplica\u00e7\u00f5es permitem \u00e0s companhias a\u00e9reas servir os clientes com cada vez menos trabalhadores. O que estamos a testemunhar \u00e9 a forma mais baixa e feia de capitalismo tecnol\u00f3gico e de busca do lucro - um capitalismo preocupado com os pre\u00e7os e os lucros acima de tudo, com pouca considera\u00e7\u00e3o pela qualidade do servi\u00e7o, pela simpatia ou mesmo pela dignidade dos clientes\".<\/p>\n<p>Como \u00e9 que a tecnologia n\u00e3o conseguiu melhorar a sua experi\u00eancia na companhia a\u00e9rea<br \/><a href=\"https:\/\/www.nytimes.com\/2017\/04\/12\/technology\/how-technology-has-failed-to-improve-your-airline-experience.html?nytmobile=0\">https:\/\/www.nytimes.com\/2017\/04\/12\/technology\/how-technology-has-failed-to-improve-your-airline-experience.html?nytmobile=0<\/a><br \/>via Instapaper<\/div>\n<div>\n<\/p>\n<div>\n<p>\n          <img decoding=\"async\" src=\"https:\/\/phaven-prod.s3.amazonaws.com\/files\/image_part\/asset\/1862315\/X2o-R1Othdec10193GfK_JxWUBQ\/medium_image1.JPG\"><\/p>\n<p>\n          <img decoding=\"async\" src=\"https:\/\/phaven-prod.s3.amazonaws.com\/files\/image_part\/asset\/1862314\/UpJKpJX-I9asUQNEsXWpHUxaXOg\/medium_image2.JPG\"><\/p>\n<\/p><\/div>\n<p><\/p>\n<div><\/div>\n<div><\/div>\n<div>\n<\/div>\n<\/div>\n<\/div>","protected":false},"author":38,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_analytify_skip_tracking":false,"footnotes":""},"categories":[1116],"tags":[],"class_list":["post-103789","post","type-post","status-publish","format-standard","hentry","category-digital-ethics","masonry-post","generate-columns","tablet-grid-50","mobile-grid-100","grid-parent","grid-33"],"acf":[],"_links":{"self":[{"href":"https:\/\/futuristgerd.com\/pt\/wp-json\/wp\/v2\/posts\/103789","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/futuristgerd.com\/pt\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/futuristgerd.com\/pt\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/futuristgerd.com\/pt\/wp-json\/wp\/v2\/users\/38"}],"replies":[{"embeddable":true,"href":"https:\/\/futuristgerd.com\/pt\/wp-json\/wp\/v2\/comments?post=103789"}],"version-history":[{"count":0,"href":"https:\/\/futuristgerd.com\/pt\/wp-json\/wp\/v2\/posts\/103789\/revisions"}],"wp:attachment":[{"href":"https:\/\/futuristgerd.com\/pt\/wp-json\/wp\/v2\/media?parent=103789"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/futuristgerd.com\/pt\/wp-json\/wp\/v2\/categories?post=103789"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/futuristgerd.com\/pt\/wp-json\/wp\/v2\/tags?post=103789"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}