“Bye bye, call centers and wait times. According to researcher Gartner, AI bots will power 85% of all customer service interactions by the year 2020. Given Facebook and other messaging platforms have already seen significant adoption of customer service bots on their chat apps, this shouldn’t necessarily come as a huge surprise. Since this use of AI can help reduce wait times for many types of interactions, this trend sounds like a win for businesses and customers alike.”

9 estatísticas sobre inteligência artificial que o vão surpreender
https://www.foxbusiness.com/markets/2016/12/10/artificial-intelligence-stats-that-will-blow-away.html
via Instapaper