Travel search engines rank airlines based on price rather than friendliness or quality of service. Online check-in, airport kiosks and apps allow airlines to serve customers with fewer and fewer workers. What we are witnessing is the basest, ugliest form of tech-abetted, bottom-seeking capitalism — one concerned with prices and profits above all else, with little regard for quality of service, for friendliness, or even for the dignity of customers.”
Como é que a tecnologia não conseguiu melhorar a sua experiência na companhia aérea
https://www.nytimes.com/2017/04/12/technology/how-technology-has-failed-to-improve-your-airline-experience.html?nytmobile=0
via Instapaper